Shipping Policy
How does the delivery process work? At Lippi's Craft, we take pride in delivering high-quality products to our customers. Here's how our delivery process works:
- Once you place your order on our website, our system processes it.
- Your organic skincare products are carefully inspected to ensure they are in perfect condition.
- After the final round of quality checks, your products are packed and handed over to our trusted delivery partner.
- We work with reliable delivery partners to ensure that your package is in safe hands.
- Our delivery partners will bring the package to you at the earliest possibility.
- In case they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.
- For our international customers, you do not pay import duties levied by your government to Lippi’s Craft.
- However, you will need to pay the customs duty to the courier provider to receive the product.
- We apologize for any inconvenience this may cause.
- If you have any questions or concerns about our delivery process, please don’t hesitate to contact us.
- We are here to provide you with the best customer service possible.
How are items packaged?
At our company, we value the safety of your products during transit. That’s why we package our items with the utmost care to ensure their safe arrival at your doorstep. Here’s how we do it:
Our products are packaged in boxes, which are covered in a protective plastic layer. We understand that every product is unique and fragile, so we take extra precautions. Each item is carefully wrapped in bubble wrap for added protection. For delicate items like bottles, we use additional bubble wrap to ensure they are safely secured during transit.
We take great pride in the quality of our packaging. Our goal is to deliver your items to you in the same condition they left our facility. If you have any questions or concerns about our packaging process, please don’t hesitate to contact us. We are always here to provide you with the best possible customer service.
What is the range of locations to which Lippi’s Craft ships their products?
My order has been shipped. Now how can I track it?
- Once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is processing your order.
- You can track the status of your package 24 hours after your order is dispatched from our warehouse.
What is the estimated delivery time?
We usually dispatch most orders within 3-4 business days (excluding Sundays and public holidays)
- Though, we keep 10% of our catalogue in our inventory, most of our products are made based on orders so that we can live up to our promise of providing fresh, non-expired products.
- While we are trying our best to avoid this situation, these products might delay your order. However, in case of international orders, product delivery may get delayed due to reasons attributable to logistics, public holidays, etc.
- If you are ordering our products from a Mega Sale event, dispatches may be a bit delayed due to increased volumes. We will target to dispatch all orders within 5 days of order date.
My order will be shipped in multiple shipments. What does this mean?
We understand that receiving multiple packages for a single order can be confusing. However, this is a completely normal situation, especially for orders shipped from multiple locations. Rest assured that you will only have to pay the shipping charge, if applicable, on the first package you receive.
For international orders, we strive to ship all items in one package to minimize any potential inconvenience. This ensures that you receive your order in its entirety without any delays or additional charges. If you have any questions or concerns about your order, please feel free to contact us. Our dedicated customer service team is here to assist you with any issues you may have.
Are there any shipping charges applicable on my order?
- We have standard shipping charges for most addresses.
- Please reach out to us via Email/Phone to confirm your shipping charges before placing or confirming your order.
Does Lippi’s Craft ship outside India?
Last updated: April 17, 2023
